BravoTech
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http://www.bravotech.com
http://www.bravotech.com
true
Riskonnect Admin
Job Description
Stay apprised of regular Riskonnect application / Salesforce Cloud system maintenance and communicate impacts to functional stakeholders.
-Monitor system availability and performance based on vendor-provided dashboards and tools.
-Communicate observed or stakeholder-reported system non-availability to vendor (not otherwise planned or communicated).
-Manage application configurations and update as needed.
-Modify picklist values as requested by stakeholders according to governance.
-Modify picklist values to align with the system changes
-Maintain hierarchy as needed.
-Create and maintain Riskonnect lists for specific end user needs.
-Maintain user requests for enhancements and coordinate with vendor (Riskonnect)
-Investigate and resolve common level-1 issues reported by end users or detected through monitoring systems before escalating to vendor or internal Technology support team as needed.
-Track issue resolution for issues escalated to vendor (Riskonnect).
-Coordinate with internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single-Sign-On, etc.) as needed.
- Manage user access requests and licenses in Riskonnect via PAM requests.
-Maintain licenses and communicate with functional owner on users' access in Riskonnect.
-Monitor system logs for suspicious activities and respond to security incidents in a timely manner.
- Review the Vulnerabilities and work with vendor and Security team for remediation
Perform regular backups of system data through system data extracts to flat files and store On-Prem.
-Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
-Ensure that documentation is up-to-date and accessible to relevant stakeholders.
-Provide and/or build system data extracts and/or reports to relevant stakeholders for reporting needs
-Work with stakeholders for building / providing system data extracts and/or for appropriate audits when requested.
-Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template.
-Be subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders.
- Create new fields/columns as needed per business requirement and reach out to vendor for any assistance needed
-Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures.
-Manage communications with functional partners and vendor (Riskonnect)
- Ability to lead and provide guidance to developers on technical requirements for the portal enhancements and updates.
-Monitor system availability and performance based on vendor-provided dashboards and tools.
-Communicate observed or stakeholder-reported system non-availability to vendor (not otherwise planned or communicated).
-Manage application configurations and update as needed.
-Modify picklist values as requested by stakeholders according to governance.
-Modify picklist values to align with the system changes
-Maintain hierarchy as needed.
-Create and maintain Riskonnect lists for specific end user needs.
-Maintain user requests for enhancements and coordinate with vendor (Riskonnect)
-Investigate and resolve common level-1 issues reported by end users or detected through monitoring systems before escalating to vendor or internal Technology support team as needed.
-Track issue resolution for issues escalated to vendor (Riskonnect).
-Coordinate with internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single-Sign-On, etc.) as needed.
- Manage user access requests and licenses in Riskonnect via PAM requests.
-Maintain licenses and communicate with functional owner on users' access in Riskonnect.
-Monitor system logs for suspicious activities and respond to security incidents in a timely manner.
- Review the Vulnerabilities and work with vendor and Security team for remediation
Perform regular backups of system data through system data extracts to flat files and store On-Prem.
-Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
-Ensure that documentation is up-to-date and accessible to relevant stakeholders.
-Provide and/or build system data extracts and/or reports to relevant stakeholders for reporting needs
-Work with stakeholders for building / providing system data extracts and/or for appropriate audits when requested.
-Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template.
-Be subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders.
- Create new fields/columns as needed per business requirement and reach out to vendor for any assistance needed
-Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures.
-Manage communications with functional partners and vendor (Riskonnect)
- Ability to lead and provide guidance to developers on technical requirements for the portal enhancements and updates.
Meet Your Recruiter
Davis Watkins
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