BravoTech
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http://www.bravotech.com
http://www.bravotech.com
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Skills:
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
Requirements/Qualifications: Excellent customer service, interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies Bachelors in Information Technology or Associates plus 3-5 years of Experience
Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. Desktop/Laptop Imaging experience Hardware & software Application Maintenance and Support Perform asset management requirements Comply with Williams IT Standard Processes and Procedures Comply with IT Client Services organization and IT security policies Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users Duties as assigned by manager
Technology Requirements: MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
Client Support Analyst
Job Description
Skills:
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
Requirements/Qualifications: Excellent customer service, interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies Bachelors in Information Technology or Associates plus 3-5 years of Experience
Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. Desktop/Laptop Imaging experience Hardware & software Application Maintenance and Support Perform asset management requirements Comply with Williams IT Standard Processes and Procedures Comply with IT Client Services organization and IT security policies Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users Duties as assigned by manager
Technology Requirements: MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
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Ready to take the next step in your career? Explore our job opportunities in the captivating area around Quealy, Wyoming! Nestled in the scenic beauty of the Equality State, Quealy offers a unique blend of charm and growth opportunities. From the stunning views of the Grand Tetons to the vibrant local art scene at the Pinecone Gallery, there's something for everyone here. Enjoy mouthwatering local cuisine, catch a show at the Talon Theater, or embrace the outdoors at Frosted Peak Park. Join us in Quealy and discover why this region is the perfect place to grow your career and thrive!
