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D&T Field Support Technician - Richardson, TX

Richardson, TX 75082

Category: End User Focused Job Number: 42631 Location Requirements: On-Site

Job Description

Field Support Technician
  • Duration: 6 months
  • Does this position have the potential to convert to direct? Yes
  • Location: Full onsite
  • Travel Requirements: N/A
  • Hours: Mon - Fri 8am - 5pm
  • Role Overview: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
  • Day to Day Responsibilities:
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues.
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Performs software and hardware inventory.
  • Years Experience Required: 10+ preferred
  • Education Requirements: HSD
  • Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
  • Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
  • Top 5 Must have Skills:
  • Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
  • Strong focus on customer service and communication skills (exceptional).
  • Ability to triage incoming ticket requests and prioritize.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Routine reporting and data integrity.
  • Prescreening Questions:
  • Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)
  • How many years of Field/Desktop/Onsite Support experience? (10+ Preferred)
  • Briefly explain why you believe you are the best candidate for this position?
  • Interview Process: Zoom Interviews
  • Covid Protocol: N/A
  • Work Equipment: Laptop

Meet Your Recruiter

Kimie Kirkland

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About Richardson, TX

Discover exciting job opportunities in the vibrant city of Richardson, Texas! Richardson not only boasts a thriving job market but also offers a unique blend of cultural experiences, charming neighborhoods, and endless growth prospects for career-driven individuals. As the "Telecom Corridor," Richardson is home to major tech companies, art galleries like the Eisemann Center, delectable Tex-Mex cuisine, and close proximity to the Dallas Cowboys at AT&T Stadium. Explore our job listings today and be captivated by Richardson's allure and countless professional opportunities awaiting you. Dive into a career in Richardson, and watch your aspirations flourish in this dynamic and inviting city.