Care Management Support Coordinator II
Job Description
Care Management Coordinator - Remote
Location: 100% Remote (Candidates must reside in the Hidalgo, TX area)
Job Type: Full-Time
About the Role
We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment. In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. Bilingual candidates are highly encouraged to apply.
What You'll Do
- Make outbound calls and answer inbound calls to schedule member assessments and services
- Serve as the primary scheduling contact for members, providers, and internal care teams
- Resolve scheduling issues and provide exceptional customer service
- Maintain accurate member documentation in compliance with state and regulatory guidelines
- Communicate with members, caregivers, and legal representatives regarding appointments and services
- Manage multiple systems while documenting interactions and updating member records
- Meet daily productivity goals and departmental turnaround times
- Maintain professionalism, attendance, and quality standards in a high-volume call environment
- High school diploma or GED
- 1-2 years of customer service, administrative support, healthcare support, or related experience
- Experience handling a high volume of inbound and outbound phone calls
- Strong computer skills, including Microsoft Outlook, Excel, and Microsoft Office
- Excellent typing and data entry skills
- Strong communication, organizational, and multitasking abilities
- Ability to work independently in a fast-paced remote environment while meeting performance goals
- Must reside in the Hidalgo, Texas area
- Bilingual (English/Spanish)
- Call center experience
- Home health, managed care, healthcare scheduling, or medical office experience
- Experience working in environments with strict deadlines and productivity metrics
- Familiarity with healthcare documentation and member service processes
- Handle approximately 30 member interactions per day
- Meet scheduling and outreach turnaround time requirements
- Deliver exceptional customer service while maintaining productivity and quality standards
- Accurately document member information and follow regulatory guidelines
- Effectively manage multiple systems while assisting members
If you enjoy helping others, thrive in a fast-paced customer service environment, and are looking for a remote opportunity where you can make a meaningful impact, we'd love to hear from you. Apply today to join a team dedicated to delivering exceptional member support.
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Discover exciting job opportunities in the vibrant area around Hidalgo, Texas! Nestled in the heart of the Rio Grande Valley, Hidalgo offers a unique blend of rich culture, warm hospitality, and boundless growth potential for job seekers. Immerse yourself in the region's enchanting charm, from savoring delectable Tex-Mex cuisine to exploring the iconic Hidalgo Arena and catching a show at the historic Border Theater. Embrace the opportunity to advance your career in a thriving community surrounded by scenic parks, like the beautiful Bentsen-Rio Grande Valley State Park, and a lively arts scene with galleries to explore. Join us in discovering the endless possibilities for your professional journey in this dynamic and inviting region!