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Delivery Services Manager - Enterprise Core

McKinney, TX 75069

Category: Other Area(s) Job Number: 38804 Location Requirements: Hybrid

Job Description

MUST have Jack Henry Experience and /or AS400 Core 

4 days onsite in McKinney, TX


We are looking for a Full Time / Perm Delivery Services Manager - Enterprise Core to join our team. 

This is a business centric hands-on position. This means that you will work closely with business units and information management teams to implement a roadmap on solution strategies.

The Delivery Services Manager - Enterprise Core will focus on understanding customer facing and customer supporting system technology needs and challenges, as well as ensure systems, processes and procedures align with technology best practices in support of the overall business strategy.

The role will also require management of subject matter experts aligned to lines of business and the applications that support the business areas.


  • Strong knowledge of Agile principles and processes.
  • Develops and manages the Core Delivery Services backlog, epics and user stories.
  • Responsible for roadmap delivery schedules aligned with sales and marketing to release products on time and within budget.
  • Accountable for health and welfare of all Core Services with Level 2 and Level 3 support responsibilities.
  • Manages a team of systems analysts to support and deliver services to the business.
  • Partners with key third party vendors to assure high quality software delivery and ongoing support.
  • Builds and maintains collaborative relationships with functional leaders and teams across the Company.
  • Measures product performance and value delivered to ensure continuous improvement.
  • Assist in development of business case packets.
  • Analyze and report operational and financial impacts of vendors, products, and services.
  • Effectively communicates findings to business stakeholders who can affect change and demonstrates follow-through in helping the business to implement change.

Operational/Day to Day
  • Level 2 and Level 3 Support: delivering high quality, timely, value-driven technology support and responsiveness to issues, aligned to internal and external customer needs.
  • Continuously identify and execute on opportunities to improve processes, automate, and increase efficiencies.
  • Provide first line defense and remediate risk and audit findings.
  • Manage continuous improvement and upkeep.
  • 24x7 support o System monitoring and alerts

  • Mature reliability and resiliency of Enterprise Core Services
  • Mature support and delivery capabilities
  • Increase operational efficiencies
  • Identify opportunities to leverage new technologies with “always on” strategic view

  • Completes all required compliance exams on a yearly basis
  • Adherence to all Company Policies and Procedures.
  • Performs other related duties as required and assigned.
  • Dresses Professionally.


  • Four-year college degree in Information Technology, Computer Science, Business Administration, Project Management or related field of study.
  • 5+ years’ experience applying Delivery Management, Project Management, or Product Management principles and processes.
  • 5+ years of management experience
  • Banking experience preferred
  • Eager to learn and build both technical and analytical skills
  • Self-starter with ability to work independently and handle multiple projects simultaneously
  • Strong verbal and written communications skills
  • Strong presentation and influencing skills when working at varying levels of the organization
  • Highly collaborative working style

  • Strong knowledge of portfolio management and performance monitoring practices and methodologies
  • Strong knowledge of Jack Henry Silverlake Products & JHA Suite
  • Strong knowledge of IT organizational practices
  • Ability to perform business and process analysis
  • Interpreting business needs / user scenarios / use cases into system requirements and design
  • Software application/integration test planning and execution
  • Software application release management
  • Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
  • Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
  • Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
  • Creates and communicates a long-term vision, balances short and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts departmental strategic plans.

***Please note: All applicants may be subject to a criminal history check and drug screen.

About BravoTECH:

BravoTECH is an Equal Opportunity Employer.

Headquartered in Dallas, Texas, BravoTECH has provided technology staffing and consulting services to clients throughout the country since 1996. BravoTECH’s client-centric business model, driven by quality metrics, ensures consistent, predictable service results. As a result, the firm has realized steady growth and maintained many long-term relationships with its clients. BravoTECH is a WBE and HUB certified company and an Equal Opportunity Employer.

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Kimie Hutchinson

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