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Desktop Technician
Job Description
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
The client realizes that their success begins and ends with our people. As a result, they work hard to attract and retain the best talent in the industry. Their high-caliber professionals come together to create a distinct culture that is best summarized by the firm’s values: SMART. HONEST. NICE. PASSIONATE.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
End-User Support:
- Quickly and efficiently resolve requests for various issues
- OS/Software/Hardware support (Windows 10, Office 365)
- User and asset management through Active Directory, Azure and Intune
- MS Exchange/O365 Administration
- Desk and Mobile phone support
- Handle licensing and purchase requests as needs arise
- Printer and scanner installations and management
- VoIP support
- Assist with physical office moves and end-user setups
- Strong troubleshooting skills a must
- Self-starter with a strong drive to be a part of a team
- Strong customer service and communication skills
- “White Glove” support for high-profile users
- Visits to multiple offices in the area to resolve on-site issues
- Ability to travel when needed
Onboarding:
- Determine equipment and licensing needs for all incoming employees.
- Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
- Administer, create, and manage Active Directory, Office 365
- Ability to maintain accurate asset inventory
Offboarding:
- Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
- Back up all data, clean up computer, and update assets.
Asset Management:
- Track computer inventory.
- Receive and deploy new computer equipment
- Produce asset reports for each location and entity
- Smartly reuse equipment where available
ESSENTIAL WORK EXPERIENCE AND QUALIFICATIONS:
The Ideal candidate will have the following:
- Bachelor of Business Administration or equivalent degree from an accredited university or trade school
- 2-5 years of work experience providing departmental technical support (Level 1)
- Excellent communication skills (both verbal & written)
- Strong organizational skills, detail oriented
- Technical writing skills
- Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
- Experience in various technology solutions (software, hardware, subscriptions)
- A+, Network+, or MS certification preferred
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