BravoTech
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http://www.bravotech.com
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Desktop Technician
Job Description
no c2c help
Looking for 2-5+ years
100% On-Site near Downtown Houston
PPOSITION OVERVIEW
Core Job Title- Desktop Technician - The Help Desk Technician provides support for users experiencing IT-related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is customer-focused and requires a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment.
Alternate Job Title- N/A
RESPONSIBILITIES
Qualifications
EDUCATION
Looking for 2-5+ years
100% On-Site near Downtown Houston
PPOSITION OVERVIEW
Core Job Title- Desktop Technician - The Help Desk Technician provides support for users experiencing IT-related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is customer-focused and requires a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment.
Alternate Job Title- N/A
RESPONSIBILITIES
- Provide prompt, friendly, and effective support to customers by phone, email, chat, or in-person
- Log, categorize, prioritize and resolve Service Requests and Incidents in the ITSM
- Identify, diagnose and resolve hardware and software issues, including Windows and Mac Operating systems, Office 365, and SaaS applications
- Onboard and offboard users in Active Directory and other systems in a timely manner in accordance with compliance policies
- Proactively identify recurring Incidents for Problem Identification and remediation
- Contribute to the internal knowledge base by documenting solutions to common issues, best practices and Help Desk processes
- Work closely with other IT teams to resolve complex issues
- Maintain accurate inventory of IT assets
- Project assignments as requested
- Local travel, up to 25% or as needed
- Other duties as assigned
Qualifications
- At least 1-2 years of experience in an IT Support Help Desk or Service Desk role
- Experience with ITSM tools
- Experience with remote desktop support tools
- Ability to handle multiple tasks effectively, with tact, courtesy, and a high degree of customer service.
- Work independently and effectively with minimal direction
- Work collaboratively with a team
- Strong understanding of Windows and MacOS operating systems
- Familiarity with conference room technology
- Excellent communication skills (both written and verbal) with the ability to explain technical issues to non-technical users
EDUCATION
- College Degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Industry related certifications such as ITIL v4 Foundation, A+, Network+, AZ-900 are preferred
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