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Desktop Technician

Spring, TX 77389

Category: End User Focused Job Number: 40347 Location Requirements: On-Site

Job Description

Desktop Technician
Spring TX - 6-12 month contract
DUTIES AND RESPONSIBILITIES
  • Strong troubleshooting skills
  • Utilize modern methodology and tools, armed with a broad, in-depth knowledge of the client base and environment and IT policies and procedures to provide services at the highest level.
  • Must have experience with Microsoft Autopilot, Intune, SCCM and Microsoft 365.
  • Must have extensive knowledge of MDM solutions.
  • Provide onsite/remote support for a client base spanning across various lines of business and levels.
  • Ensure solutions are documented and kept up to date in the solutions database.
  • Be able to install, configure, and maintain desktop and laptop PCs and peripherals, such as docking stations, printers, digital scanners, VoIP telephones, and map drives.
  • Must have excellent problem-solving and customer service skills, extensive experience with desktop hardware, software applications, operating systems and network connectivity.
  • Must be customer service-oriented proactive in anticipating and resolving problems while maximizing efficient use of computing and peripheral resources.
  • Work closely with other IT groups to build and implement IT strategy in support of the customer.
QUALIFICATIONS (Education, Computer Skills, Certifications, Etc.)
  • 5+ years demonstrating professional desktop support history with a variety of platforms / systems / applications and tools to include Operating system expertise - Windows, Virtual Machines, Apple, Network protocol and Imaging processes
  • Strong knowledge of Windows operating systems, Microsoft productivity applications such as Office, Project and Visio, browser-based and client-server applications, mobile phone application, remote connectivity, and office telephone systems with the ability to keep up new technologies emerging in desktop infrastructure and software
  • Microsoft certification preferred. iOS troubleshooting knowledge desired.
  • Excellent organizational and problem–solving skills. Strong verbal and written communication skills with the ability to facilitate meetings and delegate responsibilities.
  • Ability to relate to others in a positive, respectful way, build relationships with people at all levels in the organization and leverage networks to get things done. Ability to understand how others react to conflict, how to address conflict constructively, manage recurrent conflict, resolve issues between employees and preserve relationships when the pressure is on.

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Melissa Fyffe

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