Field Support Analyst
Job Description
Job Title: Field Support Analyst
Pay rate: $30-$40/hr
Location: New York, NY
Duration: 4 months, with the possibility of extension or conversion to full-time employment
Hours: Monday–Friday, 8:00 AM – 5:00 PM (EST)
Work Environment: Support for corporate office operations, working independently with virtual support team collaboration
Overview of Work Environment:
Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day-to-day tasks while collaborating closely with a virtual support team to deliver exceptional service.
Job Responsibilities:
- Provide comprehensive desktop support to a wide range of end users.
- Assist with hardware and software issues, including troubleshooting and resolving tickets promptly.
- Maintain and support office technology infrastructure, ensuring optimal performance.
- Respond to help desk requests, managing incidents through to resolution.
- Deliver front-facing customer service, maintaining a professional and helpful demeanor.
- Support Level 1 and Level 2 software issues across enterprise systems.
- Manage and support backend office applications, including MS Office Suite and related tools.
- Utilize MS Intune and Active Directory for device management and user account administration.
- Perform remote management and incident request handling efficiently.
- Collaborate with IT teams to ensure technology infrastructure runs smoothly.
Must-Have Skills & Qualifications:
- Minimum of 5+ years of relevant desktop and technical support experience.
- Strong technical skills with a focus on hardware, software, and enterprise support.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Experience with MS Intune, Ticketing Systems, and the MS Office Suite.
- Ability to work independently and manage multiple requests effectively.
Nice-to-Have Skills & Experience:
- Prior experience supporting banking or law firm IT environments.
- Familiarity with Apple iOS devices and support.
- Knowledge of Adobe Acrobat and related tools.
Educational Requirements:
- Bachelor's degree preferred. Candidates without a degree must demonstrate at least 10 years of relevant experience.
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About New York, NY
Discover exciting job opportunities in the vibrant area around New York, New York! With its iconic skyline, diverse cultural scene, and endless career growth prospects, the Big Apple and its surroundings promise an unparalleled work-life experience. Nestled between Broadway theaters, world-class art galleries like The Metropolitan Museum of Art, and globally renowned cuisine spots in Little Italy and Chinatown, finding your dream job in New York is your gateway to thriving in a city that never sleeps. Embrace the energy of Times Square, catch a game with the Yankees at Yankee Stadium, or unwind in the serenity of Central Park. Explore our job listings today and unlock your potential in the heart of opportunity.