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IT Field Service Engineer

Dallas, TX 75244

Category: Infrastructure & Operations Job Number: 41165 Location Requirements: On-Site

Job Description

About the role


Field Service Engineer position gives one the opportunity to work with a team of individuals that are highly motivated to provide an efficient workflow for the retail and operation teams by training, maintaining, and monitoring all applications used.


Duties & Responsibilities
  • Remote support desktop, laptop, and iPad, network equipment
  • Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service level
  • Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers
  • Able to troubleshoot with the Network team on network issues related to VOIP technologies
  • Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)
  • Ensure that L2 / L3 testing has been completed prior to leaving customer site


  • Strong understanding of network infrastructure and network hardware.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus.
  • Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security
  • Working knowledge and troubleshooting of SMB Microsoft Active Directory and Group Policy.
  • Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting.
  • Travel up to +70 % annually as required!


Meet Your Recruiter

Holden Turner

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