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IT System Administrator Acquisition Support

Dallas, TX 75244

Category: Infrastructure & Operations Job Number: 39885 Location Requirements: Remote

Job Description

Title: IT System Administrator 
Duration: 6+ Months contract to Hire 
Location: Remote with 30% travel

MST/PST is remote with the exception of 30% travel. They WILL do support. They MSUT be involved with ticket/issue resolution. HEAVY FORTINET EXPERIENCE. Ports/switches/telecom

Job description:
Remote support desktop, laptop, iPad, network equipment, and medical devices 
Order or purchase, install, and maintain equipment such as printers, scanners, etc. 
Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem 
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge 
Install and configure remote monitoring software on workstations, servers 
Set up accounts, workstations and work directly with clients/end users to understand the individual needs of the business 
Work with cross-functional team to coordinate equipment and network deployment plan and make suggestions on systems and processes. 
Configuration of network electronics based on customer requirements 
Understanding various network, and data closet components 
Troubleshooting and problem resolution independently or as part of a team 
Focus on providing a high level of customer satisfaction throughout the solution delivery process 
Maintain daily communications to ensure resolution and proper follow-up 
Ensure that L2 / L3 testing has been completed before leaving the customer site 
Identify and escalate situations requiring urgent Attention 
Review and maintain written process documentation (Daily To do List) 
Inform management of recurring problems, improve training and operational procedures within a business to increase efficiency and productivity 
Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository) 
Provide Weekly and Monthly Project Status Reporting to Infrastructure Management detailing business process improvements. Create and present reports to executive team members and shareholders to support recommendations 


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