Manager of Guest Experience
Job Description
Manager of Guest Experience
We’re looking for a Manager of Guest Experience who is passionate about hospitality, thrives in a dynamic environment, and is excited to elevate every guest touchpoint. Hospitality is more than a service function — it’s a reflection of who we are and how we make people feel.
In this role, you will own the strategy, standards, and daily excellence of hospitality operations, ensuring that every guest — from first-time visitors to executive leaders — experiences Integrity’s culture, care, and attention to detail. You will lead and develop the hospitality team, establish consistent service standards, and partner cross-functionally to ensure hospitality supports business priorities, culture moments, and high-profile engagements.
This role balances hands-on leadership with operational and strategic ownership, setting the tone for hospitality excellence across all guest touchpoints.
Call Notes:
MUST HAVE:
Good backgrounds might include:
Responsibilities:
Experience and Skills:
IND123
We’re looking for a Manager of Guest Experience who is passionate about hospitality, thrives in a dynamic environment, and is excited to elevate every guest touchpoint. Hospitality is more than a service function — it’s a reflection of who we are and how we make people feel.
In this role, you will own the strategy, standards, and daily excellence of hospitality operations, ensuring that every guest — from first-time visitors to executive leaders — experiences Integrity’s culture, care, and attention to detail. You will lead and develop the hospitality team, establish consistent service standards, and partner cross-functionally to ensure hospitality supports business priorities, culture moments, and high-profile engagements.
This role balances hands-on leadership with operational and strategic ownership, setting the tone for hospitality excellence across all guest touchpoints.
Call Notes:
- They are hiring someone who can curate an ultra-premium guest experience.
- The phrase “heightened hypersensitivity” suggests they’re looking for someone who notices and acts on subtle details that elevate the experience.
MUST HAVE:
- Someone who can curate an ultra-premium guest experience
- VIP client management
- Luxury guest journeys
- White-glove service
- Concierge-level personalization
- Executive/VIP relationships
Good backgrounds might include:
- Luxury retail (Cartier, Rolex boutiques, Louis Vuitton, Gucci, Tiffany, etc.)
- Private Client Advisors at luxury department stores
- Luxury hotels with recent VIP-facing responsibilities
- Private clubs
- Country clubs
- Yacht clubs
- Private aviation or FBOs
- Luxury residential concierge
- Executive hospitality
- Five-star spas and resorts
- Members-only organizations
Responsibilities:
- Hospitality Strategy & Experience Ownership
- Define and continuously elevate Integrity’s hospitality and guest experience standards.
- Own the end-to-end guest journey, ensuring experiences are welcoming, seamless, and consistent.
- Serve as the escalation point for complex or high-visibility hospitality needs.
- Partner with Culture, Events, Facilities, and Executive teams to align hospitality with broader initiatives.
- Executive & High- Profile Guest Experience
- Oversee and support VIP, executive-level, and “red carpet” meetings including Board sessions and MBRs.
- Ensure elevated logistics for high-impact engagements (room preparation, catering flow, gifting, parting moments).
- Coach the team on anticipatory service and white-glove hospitality expectations.
- Operational Management & Readiness
- Own daily hospitality operations including meeting space readiness, supply standards, and service coverage.
- Oversee catering operations, vendor partnerships, and ordering cadence.
- Build scalable processes that allow hospitality excellence to function consistently.
- Ensure alignment with safety, security, and reception protocols.
- People Leadership & Team Development
- Lead, coach, and develop the hospitality and guest experience team.
- Set clear expectations around service standards, professionalism, and accountability.
- Own onboarding and training for hospitality team members, reinforcing culture and experience expectations.
- Provide ongoing feedback, performance development, and recognition.
- Act as a point of leadership visibility for the team, modeling hospitality behaviors daily.
- Process, Governance, & Continuous Improvement
- Establish standard operating procedures for hospitality workflows.
- Identify opportunities to improve efficiency, guest satisfaction, and cost stewardship.
- Track trends, feedback, and operational insights to inform future enhancements.
- Ensure hospitality practices are scalable, sustainable, and aligned with organizational growth.
Experience and Skills:
- 2-4+ years of experience in hospitality, guest services, or experience-focused roles (corporate, luxury, events, or tourism preferred).
- Demonstrated experience leading or coaching teams in a service-oriented environment.
- Strong executive presence with a guest-first, solutions-oriented mindset.
- Ability to balance hands-on execution with strategic thinking and process ownership.
- Comfortable operating in fast-paced environments requiring flexibility and discretion.
IND123
Meet Your Recruiter
Eric Scrivner
Text me about this job - 972-419-1607
Please include your name and Job Title in your Text.
Thanks!
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Dallas, TX
Unlock your potential in the vibrant job market of the Dallas-Fort Worth metroplex! This bustling region in the great state of Texas boasts a perfect blend of southern charm and big-city opportunities. Dive into a dynamic career scene with access to renowned landmarks like the Dallas Arboretum and Botanical Garden, exquisite cuisine from Tex-Mex to BBQ, and cultural hotspots such as the Dallas Museum of Art and the AT&T Performing Arts Center. Cheer for the Dallas Cowboys at the AT&T Stadium or enjoy the outdoors at White Rock Lake. Discover why Dallas is the ultimate destination for growth, opportunity, and a fulfilling career journey. Explore our job listings today and embark on a new chapter in this captivating city!