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Plano, TX 75093

Category: Application Development Job Number: 39745 Location Requirements: Hybrid

Job Description

The integration of the CXOne platform should follow the standard call center CTI adaptor implementation. High-level job description:
  1. Implement NICE Salesforce Managed Package
  2. Integrate Salesforce to NICE
  3. Develop a new call flow process (replacement of the Voice Call records) using standard and custom Salesforce object
  4. Migration of Voice Call records to the new call flow process
  5. Ensure agent’s ability to look up customers and initiate enrollments remains intact
  6. Support NICE implementation with any needed APIs


Meet Your Recruiter

Eric Scrivner

Text me about this job - 972-419-1607
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