BravoTech
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http://www.bravotech.com
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NICE CXOne CTI
Plano, TX 75093 US
2023-01-30
2023-04-26
Category: Application Development
Job Number: 39745
Location Requirements: Hybrid
Job Description
The integration of the CXOne platform should follow the standard call center CTI adaptor implementation. High-level job description:
- Implement NICE Salesforce Managed Package
- Integrate Salesforce to NICE
- Develop a new call flow process (replacement of the Voice Call records) using standard and custom Salesforce object
- Migration of Voice Call records to the new call flow process
- Ensure agent’s ability to look up customers and initiate enrollments remains intact
- Support NICE implementation with any needed APIs