NICE CXOne CTI Jobs in Plano TX \ Application Development Job Recruiters

Plano, TX 75093

Category: Application Development Job Number: 39745 Location Requirements: Hybrid

Job Description

The integration of the CXOne platform should follow the standard call center CTI adaptor implementation. High-level job description:

Implement NICE Salesforce Managed Package
Integrate Salesforce to NICE
Develop a new call flow process (replacement of the Voice Call records) using standard and custom Salesforce object
Migration of Voice Call records to the new call flow process
Ensure agent’s ability to look up customers and initiate enrollments remains intact
Support NICE implementation with any needed APIs

Apply Later

Apply Online