Help Desk Technician / Analyst 2
Job Description
You must be able to work in the U.S. without sponsorship.
No C2C or 3rd parties, please.
Role: Help Desk Specialist / Analyst 2
Location: Pataskala, OH 43062 - Onsite - Weekly travel to nearby sites (some overnight stays required)
Duration: 18 months
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
Requirements/Qualifications:
- Excellent customer service, interpersonal and communication skills
- Strong prioritization skills
- Ability to adapt to changing technologies and learn new technologies
- Bachelors in Information Technology or Associates plus 3-5 years of Experience
- Experience with ITIL focused ticket management tools. IVANTI is a plus but not required.
- Desktop/Laptop Imaging experience
- Hardware & software Application Maintenance and Support
- Perform asset management requirements
- Comply with IT Standard Processes and Procedures
- Comply with IT Client Services organization and IT security policies
- Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
- Duties as assigned by manager
Technology Requirements:
MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
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Discover your next career opportunity near Pataskala, Ohio! With its picturesque countryside views and vibrant community, Pataskala offers a unique blend of small-town charm and big-city amenities. Nestled conveniently between Columbus and Newark, this area provides a perfect balance for job seekers looking to thrive in a welcoming environment with plenty of growth opportunities. Explore job listings in this enchanting region, known for its proximity to the iconic Dawes Arboretum, the historic Newark Earthworks, and the tasty Buckeye State's culinary scene. Consider joining the local workforce and be part of a community that celebrates the arts at the Midland Theatre, cheers for the Columbus Crew SC, and enjoys outdoor adventures at Blacklick Woods Metro Park. Start your career journey in Pataskala today!