BravoTech
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http://www.bravotech.com
http://www.bravotech.com
true
Contact Center Representative
Job Description
Contact Center Representative
Addison, TX
Primary Responsibilities:
Primary Skills & Requirements:
IND123
Addison, TX
Primary Responsibilities:
- Respond to customer inquiries and concerns with accurate and satisfactory solutions.
- Manage situations with unhappy customers by providing patient assistance and support.
- Reach out to clients and customers to update them about the company’s latest products, services, and policies.
- Assist customer in troubleshooting, navigating the company’s website, or using the products or services.
- Review and update customer or client accounts with personal profile information, and other account-related details.
- Work together with other call center staff and other departments to enhance customer service experience.
- Assist in training new employees and educating them about the company’s customer management policies.
Primary Skills & Requirements:
- Excellent communication skills, both written and verbal.
- 1-2 years’ experience in a Call or Contact Center.
- Experience in a fast-paced environment handling calls, chats, and emails, and data entry. Phone skills, including experience with complex or multi-line phone systems.
- Superior active listening abilities.
- Exceptional interpersonal skills and the ability to build rapport.
- A patient and empathetic approach.
- Strong organizational and time management skills.
- Ability to adapt and be flexible in fast-paced environment
- Comfortable in fast-paced work environments.
- Troubleshooting abilities, either basic or advanced, depending on the role and industry.
- Proficiency in using computers and data entry task.
- Comprehensive knowledge of the company’s products and/or services.
- Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.
- Important: Bilingual, English and Spanish
IND123
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Discover exciting job opportunities around Addison, Texas! Nestled in the vibrant Dallas-Fort Worth metroplex, Addison offers a unique blend of thriving businesses, upscale dining spots like Kenny's Wood Fired Grill, fascinating art galleries, and lively entertainment options like WaterTower Theatre. With its strategic location, diverse industries, and renowned events like Taste Addison and Oktoberfest, this area provides endless growth possibilities for job seekers. Come join us in the heart of Texas and explore career paths that match your ambition and passions. Let's build your future together in Addison!