BravoTech
https://cdn.haleymarketing.com/templates/62893/logos/bravotech-hml.png
http://www.bravotech.com
http://www.bravotech.com
true
System Support Analyst
Job Description
Job Summary:
Provides and coordinates technical support, problem resolution and maintenance for the Company’s computer hardware, software, and networking systems.
Essential Responsibilities:
1. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Organizational Responsibilities:
IND123
Provides and coordinates technical support, problem resolution and maintenance for the Company’s computer hardware, software, and networking systems.
Essential Responsibilities:
- Provides help desk support and resolution to end-users who experience issues with software and hardware systems by analyzing problems, determining appropriate solutions, and providing regular maintenance and upgrades, as necessary.
- Tracks, documents, and resolves user requests and requirements utilizing the support center call tracking software.
- Gathers information and reports on user support issues, trends, and other areas factors related to support issues, and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness.
- Assists with small group training on systems applications, as necessary.
- Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements.
1. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Organizational Responsibilities:
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.
- Incumbents work in an office environment.
- Incumbents must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result.
- Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and one hundred (50) pounds with assistance.
- Incumbents may be required to perform physical actions such as bending, stooping, crawling, and work in other positions necessary to accomplish the installation of computer systems and equipment.
- Occasional travel within the assigned geographic area may be required to assist with set-ups, conduct or attend training classes, or other situations necessary for the accomplishment of some or all daily responsibilities of this position.
- None.
- Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and produce necessary communication materials.
- Demonstrated proficiency in computer hardware, networking and applications used by the Company, computer operating systems, and database, spreadsheet, and word processing programs sufficient to maintain, troubleshoot, and install as needed.
- Employment history that demonstrates the application and usage of an information systems or computer background sufficient to install, maintain, and troubleshoot computer networks, stand-alone computers, and software systems.Knowledge of or experience in on-site property operations to better understand the tasks, activities, and functions performed in the daily operation of the community is preferred.
IND123
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Irving, TX
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
